Privacy and cookie policy

Introduction

We value your privacy and have developed this Data Protection and Cookie Policy (“Policy”) to explain how we manage your personal information. We comply with applicable laws and regulations, including the General Data Protection Regulation (GDPR). Unless further processing of your data is compatible with the original purpose, your personal data will be used solely for the purposes outlined in this Policy.


Personal data collection

We collect personal data through our website. Personal data refers to any information that pertains to an identified or identifiable person. The following information is collected:

  • When you place an order on our website, we request your name, address, contact and invoicing details to process and deliver your order.
  • If you create an account on our website, we ask for your name, email address, and password so that you can use our services. We also request your billing information and delivery address for your convenience when placing future orders.
  • If you submit a review expressing your dissatisfaction, we request your address, email address, and/or telephone number to follow up with you.
  • If you contact our customer service through the chat function, web form, phone, or email, we request your name, telephone number, and/or email address to respond to your inquiry.
  • If you would like to receive our newsletter, we request your email address.
  • When you visit our website, we may ask you to complete a survey to improve our services. It is not mandatory to fill in a survey to purchase products from our webshop.
  • We collect information about your website activity to personalize your visits. This information includes the IP address of your computer, your username, the retrieval time, and any other data that your browser sends to us. We anonymize this data as much as possible. We collect visitor data using cookies. For more information on cookies, please see section 5 below.
  • We collect technical data from website visitors to analyze and improve our services. This includes measuring and analyzing statistical data and generating user statistics. We anonymize this data as much as possible. We collect technical data using cookies. For more information on cookies, please see section 5 below.


Purposes for processing your personal data

We only process your personal data for the purposes described above. Unless the further processing of your personal data is compatible with the original purpose, we will request your consent before using your personal data for other purposes. We will inform you in advance if we wish to process your personal data for other purposes. We will not use your personal data to make decisions based solely on automated processing, including profiling.


Processing of Personal Data: Legal Grounds

Contractual Obligation

By placing an order with us, you enter into a contract and we require certain information such as your name, delivery address, e-mail address, and billing information to provide our services.


Legitimate Interests

We may process your personal data based on our legitimate interests, which include optimizing our marketing campaigns, personalizing our website, answering your queries, and sending you our newsletter. When you place your first order on our website, we will ask you to create a user account to speed up the order process and delivery. You have the right to object to these processing activities, and we will stop processing your personal data unless we have compelling reasons to continue.


Consent

We may also ask for your consent to process your data, for example, before you submit a review or contact our customer service, or before we send you our newsletter. You can withdraw your consent at any time, and we will stop processing your data for that purpose, unless there are compelling reasons to retain your data.


Legal Obligation

We may process your personal data to comply with legal obligations, such as storing personal data in our financial records due to tax legislation.


Cookies

We use cookies to provide you with a better browsing experience on our website. Cookies are small text files stored on your computer or device, which allow us to recognize you and provide better services, analyze website traffic, and offer targeted offers based on your browsing behavior. You can manage your cookie preferences via our cookie banner, and change your browser settings to prevent cookies from being stored. However, note that certain parts of our website may not function optimally if cookies are blocked. We treat the data collected by cookies confidentially.


Duration of Data Storage

We only retain your personal data for as long as necessary to fulfill the purpose for which it was collected. Here are the specific durations of data storage for each purpose:

  • Newsletter: We keep your name and contact details as long as you remain interested in receiving our newsletter.
  • Answering your question(s): We keep your name and contact details for as long as it takes to respond to your question(s). We store this information for a maximum of one year, unless there are legal reasons for keeping it longer.
  • Delivery of our products: We keep your data for as long as it’s necessary to deliver the product, collect the invoice, and for other administrative purposes. We keep the invoice data for no more than two years, unless there are legal reasons for keeping it longer.
  • Technical reasons, such as website optimization: We store technical data in an anonymous form for as long as it’s necessary to optimize the website, but no longer than six months.
  • Surveys: We only keep this information as long as necessary to monitor the quality of our services.


Data Security measures

We have taken several technical and organizational measures to protect your personal data from unlawful processing or loss, including:

  • Ensuring that all our employees who have access to your data are bound by confidentiality agreements.
  • Making sure that third parties who have access to your data comply with our security requirements through contractual agreements.
  • Pseudonymizing and encrypting your personal data where possible.
  • Creating a secure backup environment to restore personal data in case of physical or technical incidents.
  • Regularly testing and evaluating our security measures.

 

Although we cannot guarantee that unauthorized parties won’t access your data or that there won’t be data loss due to security breaches, we will take all necessary measures to prevent this from happening.


Location of data processing

We process your personal data within the European Union. If we need to transfer your data to countries outside the EU, we will ensure that the transfer is done in compliance with the GDPR and appropriate measures are taken to protect your data.


Access to your data

We do not disclose your personal data to third parties unless required by law or with your explicit consent. We work with ICT and marketing service providers who have signed a data processing agreement with us, including confidentiality clauses. These third parties only process your data based on our instructions.


Changes to or policy

We may update this policy to reflect changes in our products or services, or changes in the law. Any changes will be posted on our website. If there are significant changes that affect you directly, we will inform you personally, such as by email. If there are significant changes in the purposes for which we process your data and we rely on your consent, we will ask for your consent for these new purposes.


Your rights under GRPD

You have several rights under GDPR and other applicable data protection laws, including:

 

The right to access your personal data

The right to have your personal data corrected if it is inaccurate

The right to have your personal data erased

The right to restrict the processing of your personal data

The right to object to the processing of your personal data

The right to data portability

If you wish to exercise any of these rights or receive more information, please contact us by email.


Objection and complaints

We may process certain personal data based on our legitimate interests, but you have the right to object to this processing. If you disagree with a decision we have made, such as refusing to delete your personal data, you can contact us to try and find a solution. If this is unsuccessful, you can apply to the relevant court.